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Tel: 01803 402577
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Security
and legal
Online payment is generally made through WorldPay secure payment system.
Alternative payment methods are by direct bank transfer and, popular with
our American customers, PayPal.
WorldPay is a UK based company and is part of the HSBC banking group -
the largest bank in the world.
For your security credit card details are never available
to the retailer when you use WorldPay. We only know which type of credit
card you have used to make a transaction but nothing more. Because we
don't have your credit card details we don't have to worry about keeping
them secure. However it does also mean that we cannot accept credit card
details over the 'phone.
Our careful procedures have resulted in 100% fraud
prevention to date. Every transaction is carefully vetted before payment
is accepted and no money will be removed from your card unless we are
confident the transaction is genuine. This does mean that from time to
time we find ourselves checking on genuine customers who have made minor
mistakes when completing their payment form. To these we apologise.
We do not accept payment for a product if we do not
have it in stock or if we anticipate any problem obtaining it. We will
always seek your agreement to continue with the purchase of non-stock
items. If it is likely that an item will take more than 28 days we will
seek your written approval to continue with the order.
We have doubled the legal minimum for product approval
to 14 days. This means that if you are not satisfied with a product you
may return it in merchantable condition and in its original packaging
for a full refund. This does not apply to bespoke items - ones that have
been specially commsioned to be different from standard. Our standards
exceed the legal minimum and comply with the highest recommendations of
the Office of Fair Trading.
All our products are dispatched using a 'signed for' service, whether here in the UK or abroad.
Items in the post are the responsibility of sender until they have been signed for - this complies with UK law.
At above right you can see the new Junghans
Attache Agenda 027/4560.00 - please see Arthur Junghans range for details.
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